Guarantee of Satisfaction
Hi Siena stands behinds the quality of its products and service. If you are not satisfied with your purchase from us, simply contact Customer Care within 60 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding postage and processing costs.
Hi Siena products are made-to-order with the best quality materials possible using our state-of-the-art digital printing equipment.
Hi Siena takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control.
In the rare event that a customer is unhappy with the fit of their shoe, hi-siena will process a one-time free exchange.
Refunds will not be issued for sizing disputes, only exchanges are allowed.
Free Exchanges will only be allowed once per shoe order. Any costs related to exchanges past the first free exchange must be covered by
In order for a free exchange to be processed, customers must provide the following information: reason the shoe didn’t fit (i.e. too small,
too big, too narrow), the new size requested by the customer, customer name, order number.
customers will not be required to return their original shoes to receive a free exchange under this policy.
To reduce the risk of sizing issues, we have provided sizing charts on our product specifications pages for high-tops, low-tops, slip-ons, sneakers, womens casual shoes, flip flops, and boots.
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by hi-siena.