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FAQ

During off-peak months orders are processed within 5-7 business days and ready for shipping. During peak seasonal months, orders are processed within 9-12 business days and ready for shipping.

All our products being “custom” and “printed on demand”

Tracking numbers will be made available after an order has been processed within the following wait times for each product listed below:

  • Pillow Covers: 5-7 days after order processing.
  • Cloth Tote Bags: 5-7 days after order processing.
  • Crew Socks: 5-7 days after order processing.
  • Leather Tote Bags: 5-7 days after order processing.
  • Shoulder Handbags: 5-7 days after order processing.
  • Canvas Saddle Bags: 6-8 days after order processing.
  • Canvas Shoes: 6-8 days after order processing.
  • Car Seat Covers 6-8 days after order processing.

 

Tracking numbers will be automatically sent to customers via the email provided in their order in accordance with the above waiting times.

 


Recommended Tracking Websites

www.17track.net/en for international orders

https://tools.usps.com/go/TrackConfirmAction_input  for U.S. orders.

 

Tracking Number Delivery For Customers

The following are the maximum number of days for tracking numbers to be provided to your customer after their order is processed

 

  • Pillow Covers: 7 days after order processing.
  • Cloth Tote Bags: 7 days after order processing.
  • Crew Socks: 7 days after order processing.
  • Leather Tote Bags: 7-10 days after order processing.
  • Shoulder Handbags: 7-10 days after order processing.
  • Canvas Saddle Bags: 7-10 days after order processing.
  • Canvas Shoes: 7-10 days after order processing.

Delivery Time Estimates By Product:

Car Seat Covers

 

  • Production Time 7-9 Days
  • Total Delivery Time Delivery Time Estimates: 10-25 Days (With Destination Tracking)
  • Other International Delivery Time Estimates: 2-4 Weeks (Does Not Include Final Destination Tracking)
  •  

          

    Pillow Covers

    Production Time: 2-4 Days

    US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

    US, UK, CA, AUS pillow orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment. 

    Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

    Other international pillow orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

     

    Cloth Tote Bags

    Production Time: 2-4 Days

    US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

    US, UK, CA, AUS cloth tote orders that have not arrived within 30 days of orderprocessing are eligible for refunds or free reshipment. 

    Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

    Other international cloth tote orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

     

    Leather Tote Bags and Handbags

    Production Time: 4-6 Days

    US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

    US, UK, CA, AUS bag orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment. 

    Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

    Other international bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

    Crew Socks

    Production Time: 2-4 Days

    US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

    US, UK, CA, AUS crew sock orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment. 

    Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

    Other international crew sock orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

     

    Canvas Saddle Bags

    Production Time: 5-7 Days

    US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

    US, UK, CA, AUS bag orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment.

    Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

    Other international bag orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment.

     

    Canvas Shoes

    Production Time: 5-7 Days

    US, UK, CA, AUS Delivery Time Estimates: 10-25 Days (EMS With Destination Tracking)

    US, UK, CA, AUS shoe orders that have not arrived within 30 days of order processing are eligible for refunds or free reshipment. 

    Other International Delivery Time Estimates: 2-4 Weeks (China Post Does Not Include Final Destination Tracking)

    Other International shoe orders that have not arrived within 45 days of order processing are eligible for refunds or free reshipment. 

    Delivery Time Disclaimers

    The 45 day refund policy
    may be nullified or extended due to random events such as adverse weather
    conditions, political unrest, or postal worker labor disputes that may impact
    various delivery locations.

    Order Modification Policy

     

    Change and Cancellation requests are only allowed within 24 hours from the time that the order was placed. After 24 hours have elapsed, no order modifications are allowed.

    Items Damaged or Poor Quality

    If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area.

    Wrong Product Shipped/Missing Items

    If we ship the wrong product to your customer, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

    Sizing Issues 

    Refunds will not be issued for sizing
    disputes, only exchanges are allowed.

    In order for a free exchange to
    be processed, customers must provide the following information: reason the shoe didn’t
    fit (i.e. too small, too big, too narrow), the new size requested by the customer,
    customer name, order number, and store name.

    Size exchange requests that differ
    by more than 2 sizes from the original size ordered will be considered a customer-input
    error and will not be eligible for exchange

    To reduce the risk of sizing issues,
    we have provided accurate sizing charts

    Package Returned To Sender – Wrong Address

    We will not refund nor assume liability for orders returned to sender due to incorrect address information provided by customers or missed delivery attempts by couriers. Sellers may request a reshipment attempt but will be responsible for fees associated with additional delivery attempts.

    Used Items and Term Limits

    Items in used condition are not eligible for refunds or exchanges. New and unused items that have been sucessfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

    USPS Tracking

    “Policy for orders that USPS Tracking shows as delivered but the customer has not received.

     

    Please verify that the address you entered as your shipping address is correct.

     

    Please check with other family members to make sure someone else didn’t bring it in.

     

    Please call your post office with your tracking number and request they confirm their tracking information is correct.

     

    If USPS confirms that their tracking is, to the best of their knowledge, correct, then a theft report must be filed with the US Postal Inspector so the loss can be researched.

     

    https://postalinspectors.uspis.gov/forms/MLNtRcvd.aspx

     

    We require the completed report from USPS via the customer to continue.

     

    Once we have a report from USPS and the Postal Inspector, if your package still is not found, we will re-ship your item, or if it is no longer in stock, we will issue a refund.”



     

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